Question 1

What counts as an active collaborator?

Accepted Answer

An active collaborator is a unique user who has has performed CRUD operations on any Velt Feature during the month. We charge for each user only once, regardless of the number of sessions they have.

Note: This excludes users who merely connect without performing CRUD operations on features like comments, notifications, CRDT, etc.

Question 2

How does Velt's pricing model differ from MAU-based pricing?

Accepted Answer

MAU (Monthly Active User): Some providers charge you by all of your MAUs. Even if your users connect to their servers, they will charge you whether or not your user actually collaborated using their feature.

MAC (Monthly Active Collaborator): We use this. A more specific metric representing users who actively utilize Velt's collaboration features within your application during a month.

MAC is a subset of MAU. Typically, about 20% of MAUs perform meaningful collaboration actions on average. This varies by product category, with some higher or lower.

Velt's MAC-based pricing ensures you're billed only for users who derive value from our collaboration features, offering a more cost-effective and transparent alternative to MAU-based models.

Question 3

Do I get billed for users who only connect but don't collaborate?

Accepted Answer

No. Billing applies only to Velt SDK CRUD operation usage. You are not billed for users that just connect to Velt.

Question 4

How long does implementation take?

Accepted Answer

On average, customers integrate with Velt SDK in under 30 minutes.

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